STORE WEB PORTAL

Returns

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed, mattresses and/or foundations no longer in their original packaging, and other items listed below. Other exclusions may apply. Contact us for details. Unfortunately, galleries cannot accept returns of furniture or other large items.

Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

SPECIAL ORDERS

Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order. For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the RH Terms of Use for additional terms that apply to your order. You can also visit My Account for order updates and billing information.

MONOGRAMMED/PERSONALIZED ITEMS

These items are special order and are non-cancellable, non-returnable, non-exchangeable and non-refundable.

MATTRESSES/FOUNDATIONS

Unopened mattresses and foundations in vendor packaging can be returned within 30 days of the delivery date, with proof of purchase. The delivery fee is non-refundable. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed. Mattresses and foundations include a limited 10-year manufacturer warranty.

CANCELLATIONS

For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.

Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.

PRICING & INFORMATION DISCLAIMER

Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.